HealthEd terms and conditions

Your use of the website

You agree to use the website in a manner that complies with all applicable laws and regulations and that does not infringe the rights of anyone else, nor restrict or inhibit their use and enjoyment of the website.

You may not use the website to transmit any communication which is illegal, obscene, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or otherwise objectionable.

You must not access or attempt to access the online services through automated tools (including the use of scripts, web-crawlers, robots or screen-scrapers), or engage in any activity that will, or is likely to, interfere with or disrupt the online services.

Ordering resources from our website

Members of the public and health professionals can order copies of all resources (other than web-only resources) on this website free of charge within New Zealand.

You do not need to register to order.

To maintain fair distribution, a limit has been placed on how many copies can be requested of some of the videos and DVDs.

Our online ordering service is an automated order processing system. We will make every effort to fulfil orders placed using this online service but we do not guarantee that resources will always be in stock.

We will make every effort to ensure that resource descriptions are accurate and up-to-date.

We reserve the right to amend resources at any time and without notice.

Content accuracy

Te Hiringa Hauora/Health Promotion Agency assumes no responsibility for any discrepancies between the electronic and the printed versions of resources. The latter stands as the official record.

If you believe any information on the website is inaccurate please let us know.

Delivery of resources

We provide free delivery to New Zealand addresses. Visitors to this site from outside New Zealand can view the resources online or download the PDF files.

We aim to deliver orders nationwide in 2–5 working days. This is a guide only and we do not guarantee that your order will be delivered within this timeframe. Delivery to remote areas may take longer.

From time to time stock levels on a resource are limited, for example when we are reprinting a new version, and it may take up to three weeks to get the resource to you. We have indicated this on the product, and we will contact you if there are any problems.


Information transmitted over the internet is inherently insecure. However, all orders sent through the website are passed through a secure server using encryption technology.

You are responsible for taking all reasonable steps to:

  • prevent someone misusing or getting unauthorised access to your computer system and
  • ensure your computer system and data are free of viruses and other forms of corruption.

All stored customer data is held in accordance with the Privacy Act 1993. For further information, refer to our Privacy statement.

Our linking policy

Linking to our website

You may create hypertext links to this website. If you do this, you:

  • acknowledge that you are responsible for all direct or indirect consequences of the hypertext link
  • agree that Te Hiringa Hauora/Health Promotion Agency is not responsible for any loss, damage, liability, costs or expense you may incur for creating or maintaining the hypertext link.

Following hypertext links

If you follow a hypertext link to another website, this is your own responsibility. When visiting other websites, you should refer to the conditions of use of each of those websites and not rely on the conditions of this website.

Links to other websites are provided for the benefit of our site users. Te Hiringa Hauora/Health Promotion Agency is not responsible for the content on the sites we link to and does not endorse any commercial organisations.

Changes to the website

Te Hiringa Hauora/Health Promotion Agency may change, suspend or discontinue any aspect of this website at any time, including any service or content offered by this website.

Governing law

This website is governed by New Zealand law, and the Courts of New Zealand have exclusive jurisdiction.

Te Hiringa Hauora/Health Promotion Agency makes no representation that this website complies with laws (including intellectual property laws) of any country outside New Zealand. If you access this website from outside New Zealand, you do so on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.